Privacy Policy
Viana Lawn Care
P.O. Box 932
Centreville, VA 20122
Phone: (703) 266-3303
Fax: (703) 266-3323
Email: customercare@vianalawncare.com
Privacy and Security
At Viana Lawn Care, we prioritize the privacy and security of our customers’ information. We are committed to maintaining the confidentiality and integrity of any personal data collected through our website, communication channels, and service interactions. This Privacy Policy outlines how we collect, use, and share information from our customers and visitors.
Information Collection and Use
We collect various types of information from our customers, including:
1. Personal Information: Such as your name, address, email address, phone number, and payment details, which are necessary for providing our services and processing transactions.
2. Usage Information: Such as your IP address, browser type, operating system, and device information collected automatically when you visit our website or use our services. This information helps us improve our website functionality, tailor our services to user preferences, and enhance overall customer experience.
3. Communication Data: Including any correspondence, feedback, or inquiries you submit to us via email, phone, or other communication channels. We use this information to respond to your requests, provide customer support, and address any concerns.
Information Sharing and Disclosure
We may share your personal information with third-party service providers, business partners, or affiliates who assist us in delivering our services, processing payments, or conducting business operations. However, we do not sell or rent your personal information to third parties for marketing purposes.
We may also disclose your information in response to legal obligations, court orders, or government inquiries, or to protect the rights, property, or safety of Viana Lawn Care, our customers, or others.
SMS Privacy Policy
Consent and Opt-In
By providing your mobile phone number and opting in to receive SMS notifications or marketing messages from Viana Lawn Care, you consent to the terms of this SMS Privacy Policy. You also acknowledge that message and data rates may apply, depending on your mobile carrier plan.
Information Collection and Use
When you opt in to receive SMS messages from us, we may collect and use the following types of information:
- Mobile Phone Number: We collect your mobile phone number to send you SMS notifications, updates, or marketing messages related to our services.
- Message Content: We may collect information regarding the content of the SMS messages we send you, including transactional updates, promotional offers, or service-related alerts.
- Usage Information: Similar to our website usage information, we may collect data such as your mobile device type, operating system, and usage patterns to improve the delivery and effectiveness of our SMS communications.
Message Frequency and Opt-Out
You can opt out of receiving SMS messages from Viana Lawn Care at any time by replying STOP to any message you receive from us. Once you opt out, we will no longer send you SMS notifications or marketing messages, though you may still receive transactional or account-related SMS messages as necessary.
Data Security
We employ industry-standard security measures to safeguard your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
Your Privacy Choices
You have the right to review, update, or delete your personal information held by Viana Lawn Care. You may also opt out of receiving promotional communications from us at any time by following the unsubscribe instructions included in our emails or contacting us directly.
Changes to this Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically to stay informed about how we collect, use, and protect your information.
Contact Us
If you have any questions, concerns, or feedback regarding this Privacy Policy or our data practices, please contact us at customercare@vianalawncare.com or use the contact information provided above.
By using our services or interacting with our website, you consent to the terms outlined in this Privacy Policy.